Crucial to any business, big or small, is keeping the customer satisfied. And I’ll admit that, achieving customer satisfaction is easier for Pink&Green as a moderate sized business, than it is for a ginormous multi-national. But that doesn’t mean we don’t work at it.
As Mike Kappel writes in this 2017 article, being small lets you reach people on a deeper personal level than big businesses. And that in turn, turns into stronger customer relationships – something that Pink&Green has worked hard to foster.